ToeRag Trading is completely dedicated to your total satisfaction. If you wish to make any suggestions, or feel our service could be improved in any way, please contact us in writing using the details below. We value your feedback and look forward to receiving your suggestions and comments.
Our Contact details:
ToeRag Trading
Unit 4
Velator
Braunton
Devon
EX332DX
Email:
Payment Methods
Credit/Debit Card payments can be made using Visa, Mastercard, Switch, Solo, Visa Debit and Maestro.
We are unable to accept cheques, cash, or postal orders. It is imperative that you provide the cardholder’s name as it is shown on the card, and the address exactly as it appears on the card statement.
Pay for your item in just a few clicks with PayPal, a leader in secure online payments. No PayPal account required. If you have one already, check out quickly – with no need to enter your debit or credit card details. Orders placed using Paypal may be subject to additional security checks and therefore we cannot guarantee delivery time frames.
No responsibility can be taken by ToeRag Trading for incorrect, or incomplete details submitted on the website. Orders without this information may not be successfully processed.
Card fraud is illegal and perpetrators will be prosecuted in all instances.
Payment Card Security
We use Payment Providers to give added security for you when making a purchase. We do not hold your credit card details in any form whatsoever. Any other personal details you provide are encrypted using SSL (secure socket layer) security with 128bit encryption to ensure that your details remain secure.
Privacy Policy
Information gathered will not be divulged to any third party except for purposes of delivering goods.
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.
During security checks we may ask for additional information or documentation to help support the data you have supplied.
Contract
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that we have accepted your order (the Acceptance Confirmation) The contract between us (Contract) will only be formed when we send you the Acceptance Confirmation.
The Contract will relate only to those Products we have confirmed in the Acceptance Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the acceptance of such Products has been confirmed in a separate Acceptance Confirmation.
Any drawings, photographs, descriptions or advertising we issue, and any photographs, descriptions or illustrations contained on our site, are issued or published solely to provide you with an approximate idea of the Products they describe. They do not form part of the Contract between you and us or any other contract between you and use for the sale of the Products.
The Products will be at your risk from the time of delivery.
Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
Cookie Legislation
For information on the way cookies are used on this site please visit cookie legislation
Discounts and Offers
Saving money is a good thing. Please remember that applied promotion codes/discount codes, cannot be used retrospectively on orders and may not be redeemed for cash. Some discounts may only be applied to sale-priced items (regular-priced items may be excluded) or vice versa.
Only one promotion can be applied per order. The last code you enter will be the one that gets applied. Double discounts are not permitted on this site. If a double discount is applied we will contact you regarding this and refund the order.
ToeRag Trading aims to deliver all items within an acceptable time frame. However, there may be circumstances beyond ToeRag Trading reasonable control which may cause delay. In such circumstances ToeRag Trading will endeavour to deliver the goods as quickly as possible or resend the goods if they are declared lost in the post.
Any order placed after 2.00pm may not be shipped until the next working day. Any orders placed after 2.00pm on Friday will be dispatched on the following Monday. Please note ToeRag Trading classify a working day as Monday-Friday 9.00am-5pm (excluding Bank Holidays). Deliveries may require a signature on arrival.
If your parcel does not arrive within an acceptable time frame please contact us by e mail at or post at ToeRag Trading, unit 4 Velator, Braunton, Devon, EX332DX . Our site is only intended for use by people resident in the United Kingdom and we therefore reserve the right to not accept orders from individual’s resident elsewhere.
Free Postage Offers
ToeRag Trading reserve the right to amend this offer at any time and without prior notice.
Liability
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
strikes, lock-outs or other industrial action;
civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
impossibility of the use of public or private telecommunications networks;
the acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
Tax Charges
Adults and children’s garments have 0% VAT included in the prices quoted.
UK and International Returns Policy
ToeRag Trading is confident that you will be very happy with your purchase, however if you wish to return any item we will be happy to offer you a full refund or exchange.
We do not offer free returns as we feel it is better to offer all customers an amazing price point when ordering from us rather than penalizing all customers by applying a surcharge to cover return postage. This does not affect your statutory rights. All items can be returned for a full refund within 21 days. All goods returned must be in a new and unused condition and returned with the original proof of purchase.
Customers are responsible for all return delivery costs.
Returned items must be received within 21 working days of delivery to qualify for a refund.
Return items received after 21 working days of delivery will not be refundable and will not be credited. Extended for Christmas
Please note goods purchased online at ToeRag Trading cannot be returned to any other retailer.
If you have received an item that is faulty or sent incorrectly, please contact our customer services team via email or post at ToeRag Trading, unit 4 Velator, Braunton, Devon, EX332DX
We recommend items should be returned via a tracked delivery service to ensure your item arrives at ToeRag Trading
ToeRag Trading cannot accept responsibility for items that are not returned by a recorded delivery courier.
Upon inspection of returned products ToeRag Trading will issue a full refund to the payment method used for the purchase minus the original delivery charge.
Any products deemed to be used will not be refunded.
Please ensure you enclose your invoice or delivery note when returning any item.
All Returns should be addressed to: ToeRag Trading, Unit 4 Velator, Braunton, Devon, EX332DX, UK
Data Security
By registering any of your personal details with us, you are agreeing to allow us to contact you regarding any of our own products or services. We may pass your details to a third party unless otherwise indicated to by you.
Pricing
All prices shown are cash prices in sterling. We reserve the right to alter or amend these prices at any time and without prior notice.
The price of any Products will be as quoted on our site, except in cases of obvious error.
If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Acceptance Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.
Registered Address
Toerag Trading Unit 4, Velator
Braunton
Devon
EX329EQ
Your Right of Cancellation
You have the right to cancel the contract from the date the order was placed and up to twenty one working days after delivery, (beginning the day after delivery).
To exercise your right of cancellation, you must provide us with written notice. You must do this by giving details of the goods ordered and (where appropriate) their delivery. You must write to us at: ToeRag Trading, unit 4 Velator, Braunton, Devon, EX332DX or Send the information by email
Once you have notified us that you are cancelling the contract, you must return the goods to ToeRag Trading, unit 4 Velator, Braunton, Devon, EX332DX. You are advised to send the goods by recorded delivery or other traceable means.
Once you have notified us that you are cancelling the contract, we will refund or credit you as soon as possible (within 30 days). We will refund you for any sum that has been paid by you for the goods less any delivery charge.
You have a duty of care, under these terms, to take care of the goods so that they may be sold again as new. We will claim, from you, for the resulting loss in value for goods not kept so that they may be sold again as new.
Promotional Terms and Conditions
By accepting any promotion you indicate acceptance of these rules together with any specific instructions and terms for such promotion which may be mentioned in any electronic messages, on the website, or communicated to you in any other way.
All orders will be subject to our standard terms and conditions of purchase and product/service specific terms and conditions of use.
Standard delivery charges may apply.
Promotion cannot be used in conjunction with any other promotion unless otherwise stated.
In the event of product returns or cancellations, refunds will be given for the original purchase less the discount received.
We reserve the right to change promotion rules and withdraw the promotion at any time.
We shall not be liable to you if you suffer any financial loss or damage from our refusal to allow you to take part in the promotion or our withdrawal of the promotion or any failure or inability by you to use the promotion for any reason.
About us
Sometimes our suppliers get stuck with stock that has been ordered but is not able to be distributed. We aim to ensure that product intended for market is distributed to clients therefore minimising the risk to suppliers and ensuring they get paid for this stock. All of the product we offer is original and of high quality and has authorization to be sold through our website. We hope all of our customers enjoy this unique opportunity to purchase quality stock at reduced prices.
